Marc Gordon

Most organizations know customer experience matters, but too often it gets siloed into one department or left to chance. Marc Gordon helps fix that. An internationally recognized customer experience strategist and keynote speaker, Marc teaches leaders how to create a culture where every employee becomes a CX champion. With more than 25 years of marketing and communications expertise, he’s worked with global brands like Microsoft, Chanel, Hilton, and Bausch & Lomb. His insights have been featured on television, radio, and in 200+ business publications [...]

Response Time: Approx. 4-5 business days

Sales & Marketing

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Custom Video Talk

Amplify your meeting or event with a powerful thought leadership video recorded just for you. Purchase your recorded video now

Live Q&A Session

Go live with a virtual discussion for your team or customers. Purchase your live meeting now

Unforgettable moments, meetings and events.

Access to the world's leading Thinkers.

A curated selection of the brightest and most diverse Thinkers, now accessible and affordable to businesses and organizations big and small.

Created uniquely for your team or clients.

All of our video experiences are personalized and created uniquely for you based on the information that you provide our Thinkers. From a recorded video to a virtual live meeting, just imagine the impact.

Made to surprise and delight.

Bring in new, fresh, and different perspectives to your next meeting or event with one of your favorite Thinkers. Transform the ordinary into something extraordinary by creating a “wow” moment for your most important people.

Simply convenient.

Pick your video experience, personalize it, put it on your card and you’re done.

Custom Video Talk

Amplify your meeting or event with a powerful thought leadership video recorded just for you.

Most teams don’t need more meetings - they need better ones. A Custom Video Talk is a 15-minute message from a world-class Thinker, recorded just for your meeting or event. Open your meeting with energy and expertise, kick off a strategy session with fresh thinking, or wrap with insight your team will actually remember. It’s like a TED Talk - but made for your team, your moment, and your message.

Custom Video Talk

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How it works:

1. Click “Book Now" to start your order.

2. Fill out the brief form. This is how you tell the Thinker everything you want them to know to personalize the experience.

3. Please review our Client Terms.

4. Complete the checkout process - it’s quick and easy to pay.

5. In a few days, you’ll receive an email with a link to your personalized thought leadership video you can watch, download and share with your team or client.

How to Turn Your Team into Customer Experience Champions

Ready to deliver experiences that build customer loyalty, drive referrals, and increase sales? All it takes is the right actions and mindset. In this session,...

Duration: Approx. 15 minutes

Price: $495.00

Book now

Custom Video Talk

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How to Turn Your Team into Customer Experience Champions - with Marc Gordon

Fill out the following, so that we can share this information with your Thinker

  1. Who is this for? *

  2. What is this for? *

    3. Tell the thinker why you’re booking them. If this is a Think:Greeting, let us know if this is for a promotion, birthday, for someone who is struggling at work, or what this person needs to hear. If this is a Custom Video Talk, let us know what type of meeting this is for such as a company-wide meeting, team meeting, executive retreat, lunch & learn, etc. Is there anyone in particular that the Thinker should mention (please include proper annunciation of their name)? Is this for a specific “moment in time” such as a product launch, a milestone met, or a celebration? Is this meeting in-person, virtual or hybrid for your team? Is this a gift for a client? What would make this the best experience for this individual or group?

  3. When is this for?

    4. When do you plan on using or sharing this video? Please note that it can take up to 5 business days to deliver this video to you.

  4. Additional Notes

    Is there anything else that you would like the Thinker to know?

  5. Who is it from? *

Win Your Customer’s Hearts by Knowing What’s Going on in Their Heads

Your customers are arriving with beliefs and biases about you, your organization, and your industry. For many businesses, these unrealistic and often unfair expectations make...

Duration: Approx. 15 minutes

Price: $495.00

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Custom Video Talk

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Win Your Customer’s Hearts by Knowing What’s Going on in Their Heads - with Marc Gordon

Fill out the following, so that we can share this information with your Thinker

  1. Who is this for? *

  2. What is this for? *

    3. Tell the thinker why you’re booking them. If this is a Think:Greeting, let us know if this is for a promotion, birthday, for someone who is struggling at work, or what this person needs to hear. If this is a Custom Video Talk, let us know what type of meeting this is for such as a company-wide meeting, team meeting, executive retreat, lunch & learn, etc. Is there anyone in particular that the Thinker should mention (please include proper annunciation of their name)? Is this for a specific “moment in time” such as a product launch, a milestone met, or a celebration? Is this meeting in-person, virtual or hybrid for your team? Is this a gift for a client? What would make this the best experience for this individual or group?

  3. When is this for?

    4. When do you plan on using or sharing this video? Please note that it can take up to 5 business days to deliver this video to you.

  4. Additional Notes

    Is there anything else that you would like the Thinker to know?

  5. Who is it from? *

The Right Way to Deliver Expectational Customer Experiences

Many organizations believe they must exceed expectations to make customers happy. This is a myth. Exceeding expectations only increases transaction costs and creates unrealistic expectations....

Duration: Approx. 15 minutes

Price: $495.00

Book now

Custom Video Talk

×

The Right Way to Deliver Expectational Customer Experiences - with Marc Gordon

Fill out the following, so that we can share this information with your Thinker

  1. Who is this for? *

  2. What is this for? *

    3. Tell the thinker why you’re booking them. If this is a Think:Greeting, let us know if this is for a promotion, birthday, for someone who is struggling at work, or what this person needs to hear. If this is a Custom Video Talk, let us know what type of meeting this is for such as a company-wide meeting, team meeting, executive retreat, lunch & learn, etc. Is there anyone in particular that the Thinker should mention (please include proper annunciation of their name)? Is this for a specific “moment in time” such as a product launch, a milestone met, or a celebration? Is this meeting in-person, virtual or hybrid for your team? Is this a gift for a client? What would make this the best experience for this individual or group?

  3. When is this for?

    4. When do you plan on using or sharing this video? Please note that it can take up to 5 business days to deliver this video to you.

  4. Additional Notes

    Is there anything else that you would like the Thinker to know?

  5. Who is it from? *

Live Q&A Session

Go live with a virtual discussion for your team or customers.

A Live Q&A Session brings a world-class Thinker into your virtual meeting for an unscripted, 15-minute conversation with your team. Set the tone with outside perspective, spark real-time dialogue, or surprise your group with someone who challenges their thinking in all the right ways. It’s like a backstage pass to bold ideas - live, direct, and designed for your moment.

Live Q&A Session

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How it works:

  1. Click “Request Meeting” to get started.
  2. Fill out a short form to tell the Thinker about your upcoming virtual session and include your meeting link (Zoom, Teams, or your platform of choice).
  3. Share a few preferred date and time options.
  4. Review and accept our Client Terms.
  5. We’ll confirm your date within a few days.
  6. Complete your payment quickly and securely.
  7. Show up ready for a sharp, unscripted conversation.

Live Q&A with Marc

It’s been called “15 minutes every company needs” by Chanel. Marc brings his 30 years of business and customer service experience to your meeting for...

Duration: Approx. 15 minutes

Price: $495.00

Request Meeting

Live Q&A Session

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Live Q&A with Marc - with Marc Gordon

Let’s find a date for your virtual meeting.

1. Personal Information *

2. What is this for? *

Tell the thinker what type of video meeting this is. Examples include: Company-wide meeting Team meeting Executive retreat Gift for a client Dates and Times Please provide 3 options with dates and times. If there is only one possible time, please let us know. Make sure to let us know your time zone.

3. Dates and Times * *

Please provide 3 options for your meeting time. If there is only one possible time, please let us know this in the notes below.

4. Video Meeting Link * *

Please provide a link to your meeting using your platform of choice (Ex. Zoom, Teams, Google Meet, Webex):

5. Additional Notes *

Tell the thinker why you’re booking them. Examples include: Is this a special occasion? Any information that you want the Thinker to know? Do you want to share the meeting agenda Any top-level topics that are being discussed What made you choose this Thinker or their expertise? What would make this video a homerun?

FAQ

What is ThinkersOne?

ThinkersOne is a new way for businesses, organizations and individuals to buy bite-sized and personalized wisdom, thought leadership and pep talks in video form from some of the world’s most respected leaders. Welcome to the best new way to motivate, educate and empower an employee, your team or a customer. 

How long will it take for me to receive my Custom Video Talk or Think:Greeting?

Thinkers are committed to creating your personalized videos as quickly as possible, and within 5 business days.

How do I pay for a video and will I be charged taxes?

All prices are in USD and can be purchased with most major credit cards (AMEX, Visa, Mastercard), PayPal or via your Digital Wallet (Apple Pay, Google Pay). The tax rate applied to your order will be the tax rate associated with the billable address of your payment choice.

How will I receive my ThinkersOne video?

Once your video has been recorded, you will receive an email with a secure/password protected private link. You will then be able to view, download or share your video easily.

Can I use these ThinkersOne videos in my marketing or advertising?

No. You are not allowed to use ThinkersOne content in any marketing/advertising or for any commercial purpose. These are special videos for you, your team or your internal event.

Can I post these videos to social media?

Sort of. You are allowed to share your Think:Greeting on your social channels, however, you are not allowed to post Custom Video Talk or Live Q&A Session content on any social media platforms or for any commercial purpose. The Custom Video Talk and Live Q&A Session is special video content for you, your team or your internal event. With that, we encourage you to let the world know that you are using ThinkersOne and the Thinkers to motivate, educate and empower your team and customers.

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